Shipping policy

Hemsters

At Hemsters, we are committed to delivering your order safely and efficiently.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak seasons or sales, processing times may be slightly extended.

2. Shipping Time

  • Domestic Shipping (UK): 2–5 business days

  • International Shipping: 5–12 business days (depending on destination)

Delivery timelines are estimates and may vary due to customs, weather, or courier delays.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location.

  • Free shipping may be available on selected promotions or minimum order values.

4. Order Tracking

  • Once your order is dispatched, you will receive a confirmation email with a tracking number.

  • You can track your order using the courier’s tracking link provided.

5. Customs & Duties (International Orders)

  • International shipments may be subject to customs duties and taxes imposed by the destination country.

  • These charges are the responsibility of the customer.

6. Delivery Issues

  • Please ensure your shipping address is correct at checkout.

  • Hemsters is not responsible for delays caused by incorrect addresses.

  • If your package is delayed or lost, contact us at hemsters.com@gmail.com for assistance.

7. Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos for resolution.