Upon the confirmation of the payment the item will be processed for the Shipment the same day .A tracking code will be issued u by email and registered number provided by the costomer . All the shipment over the world will be delivered with in range of 2 - 8 days. Our brand will not be responsible for the post of goods if the address is provided incorrect .If u received the product damaged or u didn't received the product than u should contact support@hemsters.com